Privacy Policy

This privacy notice explains how LC Chauffeurs collects, uses and protects your personal data when you visit dev.lcchauffeurs.com, make a booking, or contact us about our chauffeur services.

Who we are

LC Chauffeurs is a trading name of [Registered company name, company number and registered office to be confirmed by the business owner]. For the purposes of UK data protection law, we are the data controller for the personal data described in this notice. You can contact us using the details in the “How to contact us” section below.

Information we collect

We collect personal data that you give us directly when you:

  • Submit a reservation or enquiry through our booking or contact forms, including your name, email address, telephone number, pickup and drop-off details, flight or event information, and any special requirements;
  • Contact us by phone, email or in person about a corporate account, business account, or careers application;
  • Sign up to receive updates or marketing communications from us, where you have given consent.

We do not knowingly collect payment card details through this website; where payment is taken, it is processed directly by our booking or payment partner and is not stored on our servers.

How we use your information

We use your personal data to:

  • Process, confirm and manage your chauffeur booking or enquiry;
  • Communicate with you about your journey, account, or a job application;
  • Respond to customer service, complaints and general enquiries;
  • Send you service updates and, only where you have opted in, marketing communications;
  • Meet our legal, accounting, tax and insurance obligations;
  • Improve our website and services and maintain their security.

Our legal basis for processing

We rely on the following legal bases under UK GDPR: performance of a contract (to fulfil a booking you make), legitimate interests (to run and improve our business, including responding to enquiries and job applications), consent (for optional marketing communications, which you may withdraw at any time), and legal obligation (for example, retaining records required for tax purposes).

Who we share your data with

We may share your data with: chauffeurs and drivers fulfilling your booking; our associated group brands (including Loddon Cars, LC Weddings and Street Cars Reading) where a booking or enquiry is routed between them; IT, hosting, email and form-processing providers who support our website; payment processors, where applicable; and regulators, law enforcement or professional advisers where we are required to by law. We do not sell your personal data to third parties.

Cookies

Our website uses essential cookies needed for the site to function, and may use analytics cookies to help us understand how the site is used. Where analytics or marketing cookies are used, we will ask for your consent via a cookie banner. You can control or delete cookies through your browser settings at any time.

How long we keep your data

We keep booking and enquiry records for as long as needed to fulfil the booking, deal with any related queries or claims, and meet our legal and accounting obligations (typically up to 6 years for financial records), after which it is securely deleted or anonymised. Job applications are normally kept for up to 12 months. [Exact retention periods to be confirmed and finalised by the business owner.]

Your rights

Under UK data protection law you have the right to: request access to the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict certain processing; request a portable copy of your data; and withdraw consent at any time where we rely on consent. To exercise any of these rights, please contact us using the details below.

Keeping your data secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

Changes to this notice

We may update this privacy notice from time to time. The current version will always be available on this page.

How to contact us

If you have questions about this notice or how we handle your data, contact us at bookings@loddoncars.com or call 01189 400 400. If you are unhappy with how we have handled your data, you also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Last updated: 7 August 2026. Sections in bold brackets above must be completed by the business owner before this page is treated as final and legally reviewed.